Maintenance & Support Retainer

A monthly retainer for bug fixes, security patches, uptime monitoring, and minor updates to your website or app.

Signs you need this service

Your website has gone down before and you only found out from a customer
No security updates on your system for a long time
Every small change means finding a new freelancer
Nobody is watching performance and error logs regularly
Your last backup, who knows when it was last tested

What you get

After a website or app launches, the work is not done. We provide a monthly retainer to keep your system secure, fast, and up to date, with a clear SLA and measurable response time.

Clear SLA with measurable response times
Routine security patches and dependency updates
24/7 uptime monitoring with automatic alerts
Remaining hours can be used for minor improvements

Fit for situations like these

Business websites that need high uptime and routine updates
Internal apps already live that need long-term care
E-commerce with seasonal promos needing standby support
Startups that want to focus on growth and outsource technical ops

How we work

Step 1

Onboarding and current-system audit

Step 2

Set up monitoring, backup, and alerts

Step 3

Routine execution: patches, fixes, minor updates

Step 4

Monthly report and quarterly review

The technology we use

UptimeRobot, Sentry, GitHub Actions, Cloudflare, AWS Backup, Slack, PagerDuty

Why choose us for Maintenance & Support Retainer

Written SLA with clear response and resolution times
The same team from the original project keeps owning your system
Monthly report: uptime, incidents, changes, and hours used

What our clients say

The BMS team is responsive. A critical bug at 11pm had a hotfix by midnight. Very reassuring.

Gefra Dakbeheer, Operations Manager

Been on the BMS retainer for 2 years. Uptime is 99.9%, security patches always current, and we never stress about tech anymore.

Klantaanvragen, CEO, Klantaanvragen.nl

Questions about this service

How many hours are included in the monthly retainer?

Packages start from 10 hours/month for light maintenance, up to 40+ hours/month for active systems. Unused hours can be rolled over for up to a month.

Is the retainer only for projects BMS built?

No. We also take on systems built by others, with a short onboarding to audit the code base and infrastructure first.

What about incidents outside working hours?

For packages with 24/7 SLA, we provide an on-call rotation with response time up to 30 minutes for critical incidents.